Friday, February 27, 2009
October 2004
October 2004
Time: 3Hours Marks:100
N.B.:
(1) Attempt any five questions in all, with a minimum of two questions from each section.
(2) Figures to the right indicate full marks.
(3) Answers to the both the sections should be written in the same answer-book.
Q.1.
a) Explain in brief (any three): (15)
(i) O.B.
(ii) Motivated Behaviour
(iii) Ethics & Management.
(iv) Characteristics of O.B. Field
(v) Goals of O.B.
(vi) Human Resource Approach
b) Write short note on (any one): (5)
(i) Technology & O.B.
(ii) Result Oriented Approach
Q.2.
a) State whether the following statements are True/False & give reasons (any three): (15)
(i) Communication is a two-way process.
(ii) Psychological distance leads often to personal barriers.
(iii) Context provides meaning.
(iv) Active listening is more than hearing.
(v) Grapevine information is both accurate & inaccurate.
(vi) Grapevine & rumour are same.
b) Write Short Notes on (any one): (5)
(i) Rumour and its types.
(ii) Upward communication.
Q.3.
Define and explain work motivation and its nature. Explain the social learning theory and goal setting theory of work motivation.(20)
Q.4.
a) Give reasons for the following statements (any three): (15)
(i) Self-efficacy affects effort-performance expectancy.
(ii) Rewards are instrumental in motivating employees.
(iii) The expectancy model has some problems.
(iv) Attributions are subjective assessments.
(v) People tend to attribute other’s success to situational factors.
(vi) The self-fulfilling prophecy affects the manager’s expectations of his/her employees.
b) Write Short Notes on (any one): (5)
(i) Equity theory.
(ii) Attribution model.
Q.5.
Discuss the behavioural approaches to leadership styles in detail.(20)
Q.6.
a) Describe in brief (any three): (15)
(i) Participative process.
(ii) Consultative Management.
(iii) Five broad approaches to Empowerment.
(iv) Self-Efficacy.
(v) Pseudo-participation.
(vi) T.Q.M.
b) Write a short note on (any one): (5)
(1) Labour Union attitudes towards participation.
(2) Guidelines for participation program success.
Q.7.
a) State briefly why (any three): (15)
(i) Negative attitudes are a symptom of underlying problems.
(ii) Job satisfaction is dynamic.
(iii) People with higher level occupations tend to be more satisfied with their jobs.
(iv) Higher job satisfaction is associated with lower employee turnover.
(v) Those employees who have low job satisfaction tend to be absent more often.
(vi) Surveys have many benefits.
b) Write Short Notes on (any one): (5)
(i) Changing employee attitudes.
(ii) Organizational Commitment.
Q.8.
a) State whether the following statements are True/False & give reasons (any three): (15)
(i) Conflict is inherent to social life.
(ii) The avoiding strategy results in a lose-win situation.
(iii) Conflicts are only destructive.
(iv) Being assertive in a situation involves three stages.
(v) Effective Assertive Behaviour involves integration of verbal and non-verbal components.
(vi) Expert power comes from specialized learning.
b) Write Short Notes on (any one): (5)
(1) Types of power.
(2) Benefits of T.A.
Q.9.
Discuss the concept of O.D. & explain its most significant benefits & limitations. (20)
Q.10.
What is stress? Make a list of Type A & Type B characteristics. Discuss the approaches to stress management. (20)
October 2003
October 2003
Time: 3Hours Marks:100
N.B.:
(1) Attempt any five questions.
(2) Figures to the right indicate marks.
Q.1.
a) Explain in brief (any three): (15)
(1) Self Efficacy
(2) Organization behaviour
(3) Perception
(4) Law of Individual Differences
(5) Organizational Forces
(6) Triple Reward System
b) Write short notes (any one): (5)
(1) Contribution of Theory, Research and Practice
(2) Systems Approach.
Q.2.
a) State whether the following statements are true or false and give reasons for the same (any three): (15)
(1) Understanding can occur only in the sender's mind.
(2) Open Communication is better than restricted communication.
(3) Symbols have more than one meaning.
(4) Rumours and Grapevine are not the same.
(5) Facial expressions are an important source of Communication.
(6) Managers who communicate successfully are sensitive to human needs.
b) Write short notes on (any one): (5)
(1) Upward Communication
(2) Virtual Offices and Tele Commuting.
Q.3.
Compare and contrast the need theories of motivation and explain how they can be used in Industry today. (20)
Q.4.
a) Give reasons for the following statements (any three): (15)
(1) Valence plays an important role in motivating employees.
(2) Managers must clarify employee perceptions.
(3) Over reward leads to feelings of guilt.
(4) People claim undue credit for success.
(5) People tend to perceive what they expect to perceive.
(6) Self-efficacy plays an important role in Expectancy.
b) Write short notes on (any one):(5)
(1)Kelly's Attribution Model (2)J. Stacy Adam's equity theory.
Q.5.
a) Elaborate on Fiedler's contingency model of Leadership. (10)
b) Examine the trait approach to leadership. (10)
Q.6.
a) Describe in brief (any three): (15)
(1) Under participation
(2) TQM
(3) Middle Management Committees
(4) Suggestion Programs
(5) Employee Ownership Plans
(6) Employee Empowerment.
b) Write short notes on (any one): (5)
(1) Popularity of Participation
(2) Approaches to Empowerment.
Q.7.
a) Explain briefly (any three): (15)
(1) Job satisfaction is multi-dimensional.
(2) The Performance Satisfaction Effort loop.
(3) Job satisfaction is related to the size of the Organization.
(4) Absenteeism and Turnover are related to Job Satisfaction.
(5) Satisfied workers are not always effective workers.
(6) Job satisfaction information is useful to the managers.
b) Write short notes on (any one): (5)
(1) Organizational Commitment and Job Involvement.
(2) Measurement of Job Satisfaction.
Q.8.
a) State whether the following statements are true or false, giving reasons for the same (any three): (15)
(1) Loose-Win is the preferred outcome.
(2) Parent Ego states desire approval from others.
(3) Personal power comes from higher authority.
(4) The compromising strategy reflects great concern for others.
(5) Politics becomes more important at lower levels.
(6) Ego states are easy to identify in group conversations.
b) Write short notes on (any one): (5)
(1) Types of Power
(2) Effects of conflicts.
Q.9.
Describe in detail the process of O.D. and discuss its benefits and limitations. (20)
Q.10.
a) Define stress. Explain the effects of stress. (10)
b) What are the functions of counselling? (10)
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