October 2007

Psychology of Human Behaviour at work
October 2007

Time: 3Hours                                             Marks:100

N.B:
1 Attempt any five questions in all.
2 Attempt any three questions from Section I and any two questions from Section II OR Any two questions from Section I and any three questions from Section II.
3 Figures to the right indicate full marks.
4 Answer to both the sections should be written in the same answer-book.

SECTION I
Q.1.
State whether the following statements are true or false and give reasons for the same (any four):- (20)
(a) A complex set of forces affect organizational behaviour today.
(b) The idea of individual differences is not supported by science.
(c) When organizations goals and actions are ethical it creates a double reward system.
(d) Human resource approach is developmental.
(e) Ethical managers will not manipulate people.
(f) Most sciences share three goals.

Q.2.
Give reasons for the following statements(any four):- (20)
(a) Communication process always involves two people.
(b) Context provides meaning to words.
(c) Personal barriers can be in the term of psychological distance.
(d) Filtering may be legitimate in upward communication.
(e) Managers who communicate successfully must develop trust.
(f) There is important difference between grapevine and rumour.

Q.3.
Discuss Goal setting theory and Equity theory of motivation. (20)

Q.4.
Explain the following statements (any four):- (20)
(i) Money has social value.
(ii) Employee approach is to make a type of cost reward comparison.
(iii) MBO is a cyclical process.
(iv) Assessment is communicated to an employee in an appraisal interview.
(v) People attribute others achievement to good luck or easy task.
(vi) Gain sharing plans are much more than pay systems.

Q.5.
Define leadership. Explain any two contingency approaches to leadership. (20)

SECTION II
Q.6.
Give reasons for the following (any four):- (20)
(a) Job satisfaction is higher in smaller organizations.
(b) Employee feelings about their jobs are highly dynamic.
(c) Happy workers are not always effective workers.
(d) Job satisfaction information is useful to the managers.
(e) Favorable attitudes are connected with positive outcomes.
(f) Employee turnover can have several negative consequences.
(g) Surveys have many benefits.
(h) Organizational commitment indicates loyalty of the employees.

Q.7.
Explain the terms(any four):- (20)
(a) Assertive behaviour.
(b) Win-win outcome.
(c) Coercive power.
(d) Win-lose outcome.
(e) Impression management.
(f) Compromising.
(g) Strokes.
(h) Interpersonal conflict.

Q.8.
Describe in detail the various aspects of formal groups in organizations. (20)

Q.9.
Write short notes (any four):- (20)
(a) Linking pins.
(b) Matrix organization.
(c) Characteristics of mature teams.
(d) Self managing teams.
(e) Social loafing.
(f) Process consultation.

Q.10.
Describe the nature of stress and explain in detail the extreme effects of stress. (20)