March 2008

Psychology of Human Behaviour at work
March 2008

Time: 3Hours                                             Marks:100

N.B:
1 Attempt any five questions in all.
2 Attempt any three questions from Section I and any two questions from Section II OR Any two questions from Section I and any three questions from Section II.
3 Figures to the right indicate full marks.
4 Answer to both the sections should be written in the same answer-book.

SECTION I
Q.1.
Explain the terms (any four):- (20)
(a) Organizational Goals.
(b) Role of technology in OB
(c) Behavioural bias
(d) Selective perception.
(e) A whole person
(f) Triple reward system.

Q.2.
State whether the following statements are True or False and give reasons for the same (any four):- (20)
(a) Organizations cannot exist without communication.
(b) Idiation is an important step in communication.
(c) Acceptance is a matter of choice and degree.
(d) Senders need not communicate with care.
(e) Actions have no meening.
(f) Rumors are always give correct information.

Q.3.
Critically evaluate Herzberg's two factor Model and Goal setting theory of work motivation. :- (20)

Q.4.
Give reasons for the following statements (any four):- (20)
(a) Self appraisal is an important tool of performance appraisal.
(b) Employee be have according to the managers expectations.
(c) Performance appraisal plays a key role in reward system.
(d) Profit sharing has certain difficulties.
(e) MBO involves joint goal setting.
(f) People see what they expect to see.

Q.5.
Define leadership and explain in detail:Fiedler's contingency approach and Hersey and Blanchards situational approach. (20)

SECTION II
Q.6.
Write short notes on any four:(20)
(a) Attitude and job involvement.
(b) Organizational commitment
(c) Types of survey questions
(d) Benefits of job satisfaction studies.
(e) Critical issues in surveys
(f) Employee turnover.

Q.7.
Explain the following statements (any four):- (20)
(a) Conflicts occur due to differences in values.
(b) The win-win outcome is the most prefered outcome.
(c) Managers must be good at politics to succeed.
(d) Expert power comes from specialized learning.
(e) Personality differences can cause conflicts.
(f) Confrontation is the-best way of resolving conflict.

Q.8.
Describe in detail:- (20)
(a) Problems associated with informal organizations
(b) Groupthink and polarization.

Q.9.
Explain the terms (any four):- (20)
(a) Self managing teams
(b) Social loafing
(c) Sucker effect.
(d) Linking pins
(e) Problems in teams
(f) Matrix organization.

Q.10.
What are the causes and symptoms of stress? How can stress be reduced? Discuss. (20)