October 2003

Psychology of Human Behaviour at work
October 2003

Time: 3Hours                                             Marks:100

N.B.:
(1) Attempt any five questions.
(2) Figures to the right indicate marks.

Q.1.
a) Explain in brief (any three): (15)
(1) Self Efficacy
(2) Organization behaviour
(3) Perception
(4) Law of Individual Differences
(5) Organizational Forces
(6) Triple Reward System

b) Write short notes (any one): (5)
(1) Contribution of Theory, Research and Practice
(2) Systems Approach.

Q.2.
a) State whether the following statements are true or false and give reasons for the same (any three): (15)
(1) Understanding can occur only in the sender's mind.
(2) Open Communication is better than restricted communication.
(3) Symbols have more than one meaning.
(4) Rumours and Grapevine are not the same.
(5) Facial expressions are an important source of Communication.
(6) Managers who communicate successfully are sensitive to human needs.

b) Write short notes on (any one): (5)
(1) Upward Communication
(2) Virtual Offices and Tele Commuting.

Q.3.
Compare and contrast the need theories of motivation and explain how they can be used in Industry today. (20)

Q.4.
a) Give reasons for the following statements (any three): (15)
(1) Valence plays an important role in motivating employees.
(2) Managers must clarify employee perceptions.
(3) Over reward leads to feelings of guilt.
(4) People claim undue credit for success.
(5) People tend to perceive what they expect to perceive.
(6) Self-efficacy plays an important role in Expectancy.

b) Write short notes on (any one):(5)
(1)Kelly's Attribution Model (2)J. Stacy Adam's equity theory.

Q.5.
a) Elaborate on Fiedler's contingency model of Leadership. (10)
b) Examine the trait approach to leadership. (10)

Q.6.
a) Describe in brief (any three): (15)

(1) Under participation
(2) TQM
(3) Middle Management Committees
(4) Suggestion Programs
(5) Employee Ownership Plans
(6) Employee Empowerment.

b) Write short notes on (any one): (5)
(1) Popularity of Participation
(2) Approaches to Empowerment.

Q.7.
a) Explain briefly (any three): (15)
(1) Job satisfaction is multi-dimensional.
(2) The Performance Satisfaction Effort loop.
(3) Job satisfaction is related to the size of the Organization.
(4) Absenteeism and Turnover are related to Job Satisfaction.
(5) Satisfied workers are not always effective workers.
(6) Job satisfaction information is useful to the managers.

b) Write short notes on (any one): (5)
(1) Organizational Commitment and Job Involvement.
(2) Measurement of Job Satisfaction.

Q.8.
a) State whether the following statements are true or false, giving reasons for the same (any three): (15)
(1) Loose-Win is the preferred outcome.
(2) Parent Ego states desire approval from others.
(3) Personal power comes from higher authority.
(4) The compromising strategy reflects great concern for others.
(5) Politics becomes more important at lower levels.
(6) Ego states are easy to identify in group conversations.

b) Write short notes on (any one): (5)
(1) Types of Power
(2) Effects of conflicts.

Q.9.
Describe in detail the process of O.D. and discuss its benefits and limitations. (20)

Q.10.
a) Define stress. Explain the effects of stress. (10)
b) What are the functions of counselling? (10)